What is Emotional Intelligence? Emotional Intelligence (or EQ) is the ability to comprehend, put into action, and deal with your own emotions in ways to relieve anxiousness, to help communicate effectively, empathise with other people, overcome difficult situations/setbacks and disarm conflict. It also means that you can understand the emotional wants and needs of others and know how to respond. In a nutshell – people skills. Emotional Intelligence is integral for success in